Refund & Cancellation

Cancellations:

Order Adjustment Timeframe: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to process and ship orders efficiently.
Order Modification or Cancellation Process: To modify or cancel your order, please contact our customer support team immediately. You can reach us at assistance@cazori.com

Please provide your order number and relevant details to ensure prompt and accurate processing.
Shipped Orders: If your order has already been shipped, we cannot cancel it directly. In this case, we kindly request that you receive the package as scheduled, and you can refer to our return and exchange policy for further assistance.

 

Refunds:

To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply let us know and we will provide you with a return address and offer a replacement or refund, whichever you prefer.

If you are not satisfied with your order, please contact our support team and we will do our best to assist you.

Customers will be responsible for paying for return shipping costs.

We do not issue a refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

You can submit refund requests within 14 days of the guaranteed delivery period. You can do this by sending a message to assistance@cazori.com.